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Privacy Policy

Privacy Policy

This Privacy Policy explains how Pedal Perfect processes personal data when you use the website, contact the workshop, or request bicycle servicing and repairs. It applies to information handled in connection with general bicycle servicing and repairs, including inquiries, bookings, intake, inspection, quotation, repair, and collection.

Terms of ServiceContact
Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
Privacy Office

Contact Details

Email contact
office@unitbowltree.click
Telephone contact
+262 692 96 24 83
Postal address
19 Rue Mahatma Gandhi, 97420 Le Port
Privacy contact

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page

Depending on your location and the legal basis for processing, you may have rights to access your data, request correction, ask for deletion, object to certain uses, or request restriction of processing. You may also have the right to receive a copy of certain information in a portable format where the law provides for it.

Available rights depend on the applicable law and the nature of the processing.

To exercise a privacy right, provide enough information for us to identify the relevant record and assess the request. We may ask for additional details to confirm identity and to understand the scope of the request. If a request is refused in whole or in part, we will explain the reason where the law requires us to do so.

Requests are handled through a verification process before any disclosure or correction is made.

We keep personal data only for as long as needed for the relevant inquiry, service, accounting, warranty-related administration where applicable, dispute handling, and legal compliance. When data is no longer needed, we delete it or anonymize it where feasible. Some records may be retained for a longer period if required by law or to support legitimate business recordkeeping.

Retention is based on the purpose of collection, legal duties, and the need to keep service records.

The updated version will apply from the date it is posted unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it through the site or other appropriate means.

We may revise this policy when our practices, legal duties, or site features change.
01
Processing purpose

How We Use Data

We use personal data to respond to inquiries, arrange bookings, receive bicycles for intake, assess service needs, prepare and confirm quotes after inspection, carry out repairs and adjustments, complete quality checks, provide service summaries, manage payments and records, maintain site security, and comply with legal obligations. We may also use limited data to send seasonal maintenance reminders where permitted.

Processing is tied to workshop operations and the administration of website interactions.
02
Sharing partners

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, technical maintenance, payment processing, and record management. Where a repair requires ordered parts or compatibility checks, limited information may be shared with suppliers or related service partners to complete the request. These parties may process data only for the services they provide to us.

Operational recipients are limited to those needed to run the website and workshop records.
03
Legal basis

Legal Disclosure

We may disclose personal data to public authorities, courts, or other parties when required by law, regulation, or a lawful request. We may also share information where necessary to establish, exercise, or defend legal claims, or to respond to a safety, fraud, or security issue.

Disclosure may occur when the law requires it or when it is necessary to protect legal interests.
01

Data We Collect

We may collect identification and contact details, bicycle and service information, appointment and intake details, payment and billing records, communication content, and technical data such as device, browser, and usage information. Where a bicycle is brought in for inspection or repair, we may also process information needed to describe the requested work, assess component condition, and record the service outcome.

The categories collected depend on whether a person makes an inquiry, books service, or visits the site.
02

Sources of Data

We receive data when you submit a contact form, call or email us, book a workshop visit, bring in a bicycle for intake, approve a quote, or communicate with us about a service. We also collect limited technical information automatically through the site and may generate internal records during inspection, repair, quality check, and collection.

Information is obtained directly from users and from the operation of the website and workshop process.
03

Types of Cookies

We may use essential cookies to support site operation, security, and form handling. We may also use preference cookies to remember basic settings and, where enabled, analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.

Cookie use is limited to standard website functions and basic measurement where enabled.
04

Cookie Controls

You can usually manage cookies through your browser settings, including blocking or deleting them. If the site uses preference or analytics cookies, your browser controls may affect how those cookies function. Some features may not work properly if certain cookies are disabled.

Browser settings and device controls may limit non-essential cookies.
GDPR

GDPR Basis

We process personal data under one or more lawful bases, including performance of a service request, compliance with legal obligations, legitimate interests in operating and securing the business, and consent where it is required for specific processing. We limit processing to what is relevant for the inquiry, booking, repair, administration, and related recordkeeping.

Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area in connection with this website and workshop services.

EU compliance references
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityEuropean Data Protection Board
This section is intended for individuals whose data is covered by the GDPR.
Your data rights are respected

GDPR Rights

Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to request portability in appropriate cases. If processing is based on consent, you may withdraw it for future processing. We may need to verify your identity and may retain certain information where required by law or necessary to defend or establish claims.

GDPR rights are available subject to the conditions and limits set by law.